Outage in PrinterLogic

Windows client 25.0.0.1022 causing spike in network traffic

Resolved Minor
May 17, 2024 - Started 7 months ago - Lasted 19 days
Official incident page

Need to monitor PrinterLogic outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PrinterLogic, and never miss an outage again.
Start Free Trial

Outage Details

We are seeing issues with client version 25.0.0.1022, where the client is doing a 'full' state check-in every 7.5 seconds even when it has no work to do. This is causing a significant increase in traffic. Please update clients to version 25.0.0.1025 to mitigate this issue as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/05/2024 01:47PM

This incident has been resolved.

MONITORING 7 months ago - at 05/20/2024 12:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 05/17/2024 09:02PM

We are seeing issues with client version 25.0.0.1022, where the client is doing a 'full' state check-in every 7.5 seconds even when it has no work to do. This is causing a significant increase in traffic. Please update clients to version 25.0.0.1025 to mitigate this issue as soon as possible.

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime