Outage in Prisma by Palo Alto
Prisma Access User Sync Issue
Resolved MinorIncident Report
For Prisma Access CIE customers using individual users within policies for traffic match instead of user groups ; traffic may not be matching desired policies leading to traffic drop. We are working on the fix and will have the service remediated soon. This status will be updated hourly.
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 10/03/2025 02:13AM
This incident has been resolved.
MONITORING
27 days ago - at 10/02/2025 05:46AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
27 days ago - at 10/02/2025 01:18AM
We are continuing to work with our engineering team to troubleshoot the issue. This status will be updated hourly.
IDENTIFIED
27 days ago - at 10/01/2025 11:08PM
For Prisma Access CIE customers using individual users within policies for traffic match instead of user groups ; traffic may not be matching desired policies leading to traffic drop. We are working on the fix and will have the service remediated soon. This status will be updated hourly.
Latest Prisma by Palo Alto outages
[CA, FR, ID Prod] Data Gaps Observed on Activity Insights – Users Dashboard - about 20 hours ago
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