Outage in Prisma by Palo Alto

Prisma Access (China): Maintenance Dataplane Upgrade scheduled on Oct 24th (Canary) & Oct 31st (Full)

Minor
October 06, 2025 - Started about 17 hours ago
Official incident page

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Outage Details

To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations. Canary Region upgrade on Oct 24th: China North West Full Region upgrade on Oct 31st: China North Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Latest Updates ( sorted recent to last )
IDENTIFIED about 17 hours ago - at 10/06/2025 07:35AM

To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.

Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North

Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.

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