Outage in Prisma by Palo Alto

Prisma Access (China): Maintenance Dataplane Upgrade scheduled on Oct 24th (Canary) & Oct 31st (Full)

Minor
October 06, 2025 - Started 23 days ago
Official incident page

Incident Report

To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations. Canary Region upgrade on Oct 24th: China North West Full Region upgrade on Oct 31st: China North Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.

Need to monitor Prisma by Palo Alto outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
IDENTIFIED 4 days ago - at 10/24/2025 09:48PM

We have completed Dataplane upgrade of canary location: "China North West", please verify connectivity and functionality and open a support case if you run into issues.

IDENTIFIED 23 days ago - at 10/06/2025 07:35AM

To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.

Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North

Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook