Outage in Prisma by Palo Alto

Prisma Access - Auto-scaling / New onboarding performance degradation

Resolved Minor
November 15, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures, which could also impact new onboarding activity. The data-plane traffic on existing instances remains unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/15/2025 04:55PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 11/15/2025 04:15PM

Our Engineering team has identified the cause, and we are actively working on a fix.

INVESTIGATING 1 day ago - at 11/15/2025 12:58PM

Customer Impact:
Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures, which could also impact new onboarding activity.

The data-plane traffic on existing instances remains unaffected.

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