Outage in Privacy

Investigating unexpected declines

Resolved Major

November 11, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue that may be causing unexpected declines

Components affected

Privacy Transaction Processing

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/11/2025 06:42AM

Normal transaction processing has resumed. Thank you for your patience.

IDENTIFIED 3 months ago - at 11/11/2025 05:32AM

We apologize for the delay. We are continuing to work with our network partners to fix this issue.

IDENTIFIED 3 months ago - at 11/11/2025 04:31AM

We apologize for the delay. We are continuing to work with our network partners to fix this issue.

IDENTIFIED 3 months ago - at 11/11/2025 03:20AM

We are continuing to work with our network partners to fix this issue.

IDENTIFIED 3 months ago - at 11/11/2025 01:59AM

We have identified the issue and are working with our network partners to implement a resolution.

INVESTIGATING 3 months ago - at 11/11/2025 01:48AM

We are continuing to investigate the issue causing unexpected declines. All Privacy customers may be affected and experience declines temporarily. We will provide an update as soon as possible.

INVESTIGATING 3 months ago - at 11/11/2025 12:55AM

We are currently investigating an issue that may be causing unexpected declines

Latest Privacy outages

Newly created cards unable to transact - 3 months ago

Issue with login experience - over 1 year ago

Privacy.com website down - over 1 year ago

Partial outage - over 1 year ago

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