Outage in Procore

ERP Integrations Errors Processing Requests

Resolved Minor
October 21, 2022 - Started about 2 years ago - Lasted 13 days
Official incident page

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Outage Details

Our engineering team is investigating an issue causing stuck ERP integration requests. Updates will be provided as they become available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/03/2022 08:40PM

During the incident an issue caused errors processing ERP integration requests. Our engineering team has restored normal functionality and is confident there will be no recurrences. This incident has been resolved. For additional information, including an incident overview, please see our support page at
https://support.procore.com/products/online/user-guide/company-level/erp-integrations/erp-integrations-errors-processing-requests-10-21-2022

MONITORING about 2 years ago - at 11/01/2022 06:43PM

Our engineering team is continuing to monitor the situation to ensure a complete resolution. For additional information, including an incident overview, please see our support page at
https://support.procore.com/products/online/user-guide/company-level/erp-integrations/erp-integrations-errors-processing-requests-10-21-2022

MONITORING about 2 years ago - at 10/25/2022 09:34PM

Our engineering team has implemented a solution to remediate the errors when processing ERP integration requests. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as they become available.

MONITORING about 2 years ago - at 10/22/2022 12:22AM

Our engineering team is monitoring their fix for an issue causing errors processing ERP integration requests. QuickBooks, Viewpoint Spectrum, Sage Intacct, Sage 100 Contractor, and Sage 300 CRE are now out of maintenance mode and ready for processing new requests. Additional updates will be provided as they become available.

INVESTIGATING about 2 years ago - at 10/21/2022 08:25PM

Our engineering team is still investigating an issue causing errors processing ERP integration requests. QuickBooks, Viewpoint Spectrum, and Sage Intacct are now out of maintenance mode and ready for processing new requests. Sage 100 Contractor and Sage 300 CRE integrations will remain in maintenance mode until they are ready for processing new requests. Updates will be provided as they become available.

INVESTIGATING about 2 years ago - at 10/21/2022 06:33PM

Our engineering team is still investigating an issue causing errors processing ERP integration requests. Affected integrations will be in maintenance mode until a resolution is found. Updates will be provided as they become available.

INVESTIGATING about 2 years ago - at 10/21/2022 05:01PM

Our engineering team is still investigating an issue causing stuck ERP integration requests. Affected integrations will be in maintenance mode until a resolution is found. Updates will be provided as they become available.

INVESTIGATING about 2 years ago - at 10/21/2022 04:04PM

Our engineering team is still investigating an issue causing stuck ERP integration requests. Affected integrations will be in maintenance mode until a resolution is found. Updates will be provided as they become available.

INVESTIGATING about 2 years ago - at 10/21/2022 02:44PM

Our engineering team is investigating an issue causing stuck ERP integration requests. Updates will be provided as they become available.

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