Outage in Procore

Single PDF Exports seeing errors and not Exporting

Resolved Minor
March 13, 2023 - Started over 2 years ago - Lasted 15 days
Official incident page

Incident Report

Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Components affected
Procore PDF Generation Procore Commitments Procore File Uploads Procore Custom Tools

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/28/2023 11:48PM

During the incident, users experienced PDF Exports including a single item causing errors and not exporting. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 2 years ago - at 03/17/2023 03:22PM

Our engineering team has implemented a solution to remediate the impact on all affected tools causing errors with pdf exports. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

MONITORING over 2 years ago - at 03/15/2023 08:18PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 03/15/2023 07:54AM

Our engineering team has implemented a solution to remediate the impact on all affected tools causing errors with pdf exports. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 2 years ago - at 03/14/2023 02:13PM

Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting, during the investigation we have found there is impact to other tools including notifications and custom tooling.

We are actively working towards a solution at this time.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 2 years ago - at 03/13/2023 07:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 03/13/2023 06:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 03/13/2023 06:49PM

Our engineering team has identified the cause of PDF Exports including a single item causing errors and not exporting. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

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