Outage in Procore

Partial Outage of Project Level Models Tool

Resolved Major
March 20, 2023 - Started over 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where a sub-set of users may be experiencing the inability to view object tree and properties in Procore Model Web Viewer Additional updates will be provided as new information becomes available.
Components affected
Procore Models

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/21/2023 04:07PM

During the incident, users experienced users inability to view object tree and properties in Procore Model Web Viewer. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 2 years ago - at 03/20/2023 06:27PM

Our engineering team has implemented a solution to remediate users inability to view object tree and properties in Procore Model Web Viewer. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 2 years ago - at 03/20/2023 06:18PM

Our engineering team has identified the cause of users inability to view object tree and properties in Procore Model Web Viewer. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 03/20/2023 05:12PM

Our engineering team is investigating an issue where a sub-set of users may be experiencing the inability to view object tree and properties in Procore Model Web Viewer

Additional updates will be provided as new information becomes available.

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