Outage in Procore

Platform Service Degradation - delay in pdf generation

Resolved Minor
March 23, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where users may be experiencing intermittent timeouts across the platform, including login. Additional updates will be provided as new information becomes available.
Components affected
Procore Login Procore Web Interface Procore PDF Generation Procore Emails - Inbound

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/23/2023 10:39PM

During the incident, users experienced platform service degradation. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 2 years ago - at 03/23/2023 09:55PM

Our engineering team has implemented a solution to remediate platform service issues. At this time, PDF generation has returned to normal functionality. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 2 years ago - at 03/23/2023 08:20PM

Emails are no longer delayed and have returned to normal functionality. PDFs are presently delayed and we are actively working towards a solution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 2 years ago - at 03/23/2023 05:50PM

Our engineering team has identified the cause of the delays to emails and pdfs. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 03/23/2023 05:17PM

During out Monitoring period, our engineering team saw impact to our platform where customers may be experiencing intermittent timeouts. We are currently investigating this issue and additional updates will be provided as new information becomes available.

MONITORING over 2 years ago - at 03/23/2023 04:35PM

Our engineering team has implemented a solution to remediate intermittent timeouts on the Procore platfom. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 03/23/2023 04:12PM

Our engineering team is investigating an issue where users may be experiencing intermittent timeouts across the platform, including login.

Additional updates will be provided as new information becomes available.

Latest Procore outages

Security filters incorrectly flagging legitimate Procore emails - 5 days ago
Intermittent Project Creation Errors - 25 days ago
Procore Platform Degradation - about 1 month ago
Some Assets Unavailable in Procore - about 2 months ago
Increased Latency - about 2 months ago

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