Outage in Procore

Intermittent issue with Quick Capture for iOS users

Resolved Minor
April 04, 2023 - Started over 2 years ago - Lasted about 14 hours
Official incident page

Incident Report

Engineers have identified an issue causing a subset of customers on Procore iOS to see a blank view instead of a drawing when adding quick capture pin to a linked drawing. As a workaround, if a user does not see the drawing present in quick capture (or in the drawings tool itself) they may need to enter the drawings tool, open the drawing, and select share icon > "Remove Drawing from Device". Teams are working towards mitigating impact at this time. Additional updates will be provided as new information becomes available.
Components affected
Procore iOS Application

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/04/2023 02:54PM

Engineers have implemented their solution mitigating any issues for iOS users regarding quick capture. This incident has been resolved.

IDENTIFIED over 2 years ago - at 04/04/2023 01:19AM

Engineers have identified an issue causing a subset of customers on Procore iOS to see a blank view instead of a drawing when adding quick capture pin to a linked drawing.

As a workaround, if a user does not see the drawing present in quick capture (or in the drawings tool itself) they may need to enter the drawings tool, open the drawing, and select share icon > "Remove Drawing from Device".

Teams are working towards mitigating impact at this time. Additional updates will be provided as new information becomes available.

Latest Procore outages

Security filters incorrectly flagging legitimate Procore emails - 5 days ago
Intermittent Project Creation Errors - 25 days ago
Procore Platform Degradation - about 1 month ago
Some Assets Unavailable in Procore - about 2 months ago
Increased Latency - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook