Outage in Procore

Search data encoding issue affecting some searches

Resolved Minor
April 18, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where some users may experience search returning an error instead of results. Additional updates will be provided as new information becomes available.
Components affected
Procore Search

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/19/2023 12:35AM

During the incident, some users experienced an issue where search returned an error instead of results. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 2 years ago - at 04/19/2023 12:10AM

Our engineering team has implemented a solution to remediate an issue where some users may experience search returning an error instead of results. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 04/18/2023 07:12PM

Our engineering team is investigating an issue where some users may experience search returning an error instead of results.

Additional updates will be provided as new information becomes available.

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