Outage in Procore

File Downloads Degraded

Resolved Minor
May 04, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where users may be experiencing zipped files failing to download from the Procore Platform. At this time, individual files are successfully downloading. Additional updates will be provided as new information becomes available.
Components affected
Procore File Downloads

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/04/2023 03:24AM

During the incident, users experienced issues with zipped file downloads from the Procore platform. Our engineering team has restored normal functionality, this incident has been resolved.

IDENTIFIED over 2 years ago - at 05/04/2023 02:53AM

Our engineering team has identified the cause of zipped files failing to download. We are actively working to deploy a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 05/04/2023 01:03AM

Our engineering team continues to investigate the issue with downloading zipped file downloads.

Thank you for your patience, additional updates will be provided as they become available.

INVESTIGATING over 2 years ago - at 05/04/2023 12:09AM

Our engineering team is investigating an issue where users may be experiencing zipped files failing to download from the Procore Platform. At this time, individual files are successfully downloading.

Additional updates will be provided as new information becomes available.

Latest Procore outages

Security filters incorrectly flagging legitimate Procore emails - 5 days ago
Intermittent Project Creation Errors - 25 days ago
Procore Platform Degradation - about 1 month ago
Some Assets Unavailable in Procore - about 2 months ago
Increased Latency - about 2 months ago

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