Outage in Procore

iOS Photos Issues

Resolved Minor
May 11, 2023 - Started over 2 years ago - Lasted about 19 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where users on the iOS application open the camera to add photos as an attachment and any previously attached photos from the same session are removed. Additional updates will be provided as new information becomes available.
Components affected
Procore Punch List Procore Daily Log Procore Observations Procore Forms Procore Change Events Procore RFIs Procore Photos

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/12/2023 05:52PM

Our engineering team has restored normal functionality to the photo capture experience on the iOS application, this incident has been resolved with iOS patch V2023.0501.1.

MONITORING over 2 years ago - at 05/12/2023 01:39PM

Our engineering team has implemented a solution so that photos are no longer being removed from sessions on the iOS application. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 2 years ago - at 05/11/2023 11:09PM

Our engineering team has identified the cause of the issues where users on the iOS application open the camera to add photos as an attachment and any previously attached photos from the same session are removed. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 05/11/2023 10:39PM

Our engineering team is investigating an issue where users on the iOS application open the camera to add photos as an attachment and any previously attached photos from the same session are removed.

Additional updates will be provided as new information becomes available.

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