Outage in Procore

iOS Mobile - Tool List unable to load on v. 2023.0522

Resolved Minor
May 30, 2023 - Started over 2 years ago - Lasted 7 days
Official incident page

Incident Report

Our engineering team is investigating an issue where users may be experiencing the Tool List failing to load after login on iOS version 2023.0522. A workaround at this time is to reinstall the current version of the iOS application. Additional updates will be provided as new information becomes available, while our engineering team investigates.
Components affected
Procore iOS Application

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/06/2023 06:27PM

During the incident, users experienced the Tool List failing to load after login on iOS version 2023.0522. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 2 years ago - at 05/31/2023 01:03PM

Our engineering team has implemented a solution to remediate the Tool List failing to load after login on iOS version 2023.0522. The patch is now available for download on the App Store. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 2 years ago - at 05/30/2023 07:53PM

Our engineering team is investigating an issue where users may be experiencing the Tool List failing to load after login on iOS version 2023.0522.

A workaround at this time is to reinstall the current version of the iOS application.

Additional updates will be provided as new information becomes available, while our engineering team investigates.

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