Outage in Procore

Error editing user in the Directory

Resolved Major
August 16, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where some users may be experiencing an error editing user in the Directory. Additional updates will be provided as new information becomes available.
Components affected
Procore Directory

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/16/2023 09:23PM

During the incident, users experienced an error editing user in the Directory. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING about 2 years ago - at 08/16/2023 06:10PM

Our engineering team has implemented a solution to remediate the error while editing user in the Directory. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED about 2 years ago - at 08/16/2023 03:27PM

Our engineering team has identified the cause of the errors editing users in the Directory. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING about 2 years ago - at 08/16/2023 03:23PM

Our engineering team is investigating an issue where some users may be experiencing an error editing user in the Directory.

Additional updates will be provided as new information becomes available.

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