Outage in Procore

New PDF attachments not loading and delays for certain processes across multiple tools

Resolved Minor
September 15, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Our engineering team is investigating an issue where some users may experience new PDF attachments not loading and delays for certain processes across multiple tools. Additional updates will be provided as new information becomes available.
Components affected
Procore Schedule Procore Submittals Procore Meetings Procore Punch List Procore Schedule
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/16/2023 03:00AM

During the incident, users experienced new PDF attachments not loading and delays for certain processes across multiple tools. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 1 year ago - at 09/16/2023 01:39AM

Our engineering team has implemented a solution to remediate an issue where some users were experiencing new PDF attachments not loading and delays for certain processes across multiple tools. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 1 year ago - at 09/15/2023 09:25PM

Our engineering team is investigating an issue where some users may experience new PDF attachments not loading and delays for certain processes across multiple tools.

Additional updates will be provided as new information becomes available.

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