Outage in Procore

Android Application Service Degradation

Resolved Minor
October 20, 2023 - Started almost 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

Our engineering team has identified the cause of an issue for Android users where the application may close or crash unexpectedly when viewing items with currency designation. A workaround at this time is to refresh the Project Overview before viewing. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Components affected
Procore Android Application

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/20/2023 03:11PM

During the incident, users experienced issues with the Android application closing unexpectedly. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING almost 2 years ago - at 10/19/2023 10:47PM

Our engineering team has implemented a solution to remediate issues with the Android application closing unexpectedly when users view Tools and items with currency designation. We advise users to refresh the application to before viewing these Tools.

We are monitoring the situation for the next 12 hours to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED almost 2 years ago - at 10/19/2023 10:01PM

Our engineering team has identified the cause of an issue for Android users where the application may close or crash unexpectedly when viewing items with currency designation. A workaround at this time is to refresh the Project Overview before viewing.

We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

Latest Procore outages

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Intermittent Project Creation Errors - 25 days ago
Procore Platform Degradation - about 1 month ago
Some Assets Unavailable in Procore - about 2 months ago
Increased Latency - about 2 months ago

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