Outage in Procore

Single item PDF exports are returning errors

Resolved Minor
January 23, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where users may be experiencing errors when exporting PDFs containing single items. Additional updates will be provided as new information becomes available.
Components affected
Procore PDF Generation

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/23/2024 11:38PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/23/2024 07:22PM

Our engineering team has implemented a solution to remediate the issue where users have been experiencing errors when exporting PDFs containing single items. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 1 year ago - at 01/23/2024 06:58PM

Our engineering team has identified the cause of users experiencing errors while exporting single-item PDFs. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 1 year ago - at 01/23/2024 06:34PM

Our engineering team is investigating an issue where users may be experiencing errors when exporting PDFs containing single items.

Additional updates will be provided as new information becomes available.

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