Outage in Procore

PDF | Single-item PDF exports stalling or failing to complete.

Resolved Minor
June 24, 2024 - Started over 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where users may be experiencing single item PDF exports stalling or failing to complete. Additional updates will be provided as new information becomes available.
Components affected
Procore PDF Generation Procore File Downloads

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/25/2024 06:15PM

During the incident, users experienced single item PDF exports failing to complete. Our engineering team has restored normal functionality, this incident has been resolved.

If required, requested PDFs exports during the duration of impact can be resubmitted by the user and/or client API software.

MONITORING over 1 year ago - at 06/25/2024 11:22AM

Our engineering team has implemented a solution to remediate single-item PDF exports failing to complete. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 1 year ago - at 06/25/2024 01:01AM

Our engineering team has identified the cause of single item PDF exports failing to complete. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 1 year ago - at 06/24/2024 10:17PM

Our engineering team is investigating an issue where users may be experiencing single item PDF exports stalling or failing to complete.

Additional updates will be provided as new information becomes available.

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