Outage in Procore

Intermittent Errors in PDF Services

Resolved Minor

November 26, 2025 - Started 2 months ago - Lasted 7 days
Official incident page

Incident Report

Our engineering team has identified an issue in PDF services. This may be intermittently impacting multi-item exports, Budgets and PDF photo exports. Single item exports are not impacted at this time. We are currently working on a fix and understand this is impactful for our users. We appreciate your patience as we remediate the issue. Updates will be provided as new information becomes available.

Components affected

Procore PDF Generation

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/02/2025 03:34PM

This incident has been resolved.

MONITORING 2 months ago - at 11/26/2025 06:46PM

Overnight monitoring was successful and we have not seen issues with any PDF services since our initial fix was implemented yesterday.

Teams will continue to monitor this through the week.

MONITORING 2 months ago - at 11/26/2025 05:19AM

Our engineering team has implemented a solution to remediate issues customers may have experienced with Multi-item exports, Budgets and PDF photo exports. Teams will continue to monitor overnight to ensure a complete resolution. Some Beta customers may still experience issues in Web Extracts during this period.

IDENTIFIED 2 months ago - at 11/26/2025 03:29AM

Our engineering team has identified an issue in PDF services. This may be intermittently impacting multi-item exports, Budgets and PDF photo exports. Single item exports are not impacted at this time.

We are currently working on a fix and understand this is impactful for our users. We appreciate your patience as we remediate the issue. Updates will be provided as new information becomes available.

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