Outage in Procore

Documents tool unreachable

Resolved Major

December 15, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineering team is investigating users being unable to access the Documents tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Components affected

Procore Documents

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/15/2025 12:48PM

During the incident, users were unable to access the Documents Tool. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING about 2 months ago - at 12/15/2025 12:14PM

The implemented solution has successfully restored service stability. Users should now be able to access the Documents tool. We will continue to monitor system performance closely to ensure full resolution.

MONITORING about 2 months ago - at 12/15/2025 12:03PM

Our engineering team has implemented a solution to remediate the inability to access the Documents tool. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

INVESTIGATING about 2 months ago - at 12/15/2025 11:37AM

Our engineering team is investigating users being unable to access the Documents tool. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

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