Outage in Procore

Documents tool unreachable

Resolved Major
December 15, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineering team is investigating users being unable to access the Documents tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Components affected
Procore Documents

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/15/2025 12:48PM

During the incident, users were unable to access the Documents Tool. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING 7 days ago - at 12/15/2025 12:14PM

The implemented solution has successfully restored service stability. Users should now be able to access the Documents tool. We will continue to monitor system performance closely to ensure full resolution.

MONITORING 7 days ago - at 12/15/2025 12:03PM

Our engineering team has implemented a solution to remediate the inability to access the Documents tool. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

INVESTIGATING 7 days ago - at 12/15/2025 11:37AM

Our engineering team is investigating users being unable to access the Documents tool. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

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