Outage in Procurify

Netsuite Master Data Sync Vendors missing

Resolved Major
March 28, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted. We are working with our Integration Partner for a fix and expect vendors will be re-added soon.
Components affected
Procurify Accounting Integrations
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/28/2025 10:20PM

This incident has been resolved.

MONITORING 3 months ago - at 03/28/2025 07:44PM

A fix has been implemented. We will continue monitoring before resolving this incident.

IDENTIFIED 3 months ago - at 03/28/2025 07:26PM

A fix has been implemented. Any vendors that were erroneously deleted will be re-added as they were.

It will take some time for the data to update fully. The next update will be once this is complete.

INVESTIGATING 3 months ago - at 03/28/2025 07:05PM

We are continuing to investigate the issue. The next update will be once we have a timeline for the fix, or in 2 hours, whichever comes first.

INVESTIGATING 3 months ago - at 03/28/2025 06:39PM

We are continuing to identify and implement a fix. The fix is expected to restore the deleted Vendors.

out of an abundance of caution we have disabled the ongoing sync of Account Codes temporarily.

INVESTIGATING 3 months ago - at 03/28/2025 06:17PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/28/2025 06:03PM

We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted.

We are working with our Integration Partner for a fix and expect vendors will be re-added soon.

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