Outage in Procurify

Netsuite Master Data Sync Vendors missing

Resolved Major

March 28, 2025 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted. We are working with our Integration Partner for a fix and expect vendors will be re-added soon.

Components affected

Procurify Accounting Integrations

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/28/2025 10:20PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/28/2025 07:44PM

A fix has been implemented. We will continue monitoring before resolving this incident.

IDENTIFIED about 1 year ago - at 03/28/2025 07:26PM

A fix has been implemented. Any vendors that were erroneously deleted will be re-added as they were.

It will take some time for the data to update fully. The next update will be once this is complete.

INVESTIGATING about 1 year ago - at 03/28/2025 07:05PM

We are continuing to investigate the issue. The next update will be once we have a timeline for the fix, or in 2 hours, whichever comes first.

INVESTIGATING about 1 year ago - at 03/28/2025 06:39PM

We are continuing to identify and implement a fix. The fix is expected to restore the deleted Vendors.

out of an abundance of caution we have disabled the ongoing sync of Account Codes temporarily.

INVESTIGATING about 1 year ago - at 03/28/2025 06:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/28/2025 06:03PM

We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted.

We are working with our Integration Partner for a fix and expect vendors will be re-added soon.

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