Outage in Procurify
Partial Outage: AI Services down, additional functionality impacted
Resolved MajorIncident Report
We are investigating a partial outage for our AI service. Our team is currently working to restore the service. This outage affects:
• Global search
• Guided intake
• Invoice extraction
• AI Intake for orders
We apologize for any inconvenience caused.
We will provide another updated in 15 minutes.
Thank you for your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/04/2026 01:14AM
The incident is now resolved.
MONITORING
6 days ago - at 09/03/2026 11:25PM
Application functionality has recovered and remained stable since the last update. We will leave this incident in a Monitoring state until the third party provider impacting our service declares their issue fully resolved.
MONITORING
6 days ago - at 09/03/2026 10:38PM
The third party provider is beginning to recover, and we are seeing error rates for AI services and file uploads return to normal. We are continuing to monitor while we wait for the third party provider to fully resolve their issue.
IDENTIFIED
6 days ago - at 09/03/2026 10:19PM
We have determined the issue is related to an outage with a third party service. AI services and file upload functionality are impacted. We are pursuing potential work arounds and mitigations.
INVESTIGATING
6 days ago - at 09/03/2026 10:01PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 09/03/2026 09:45PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 09/03/2026 09:20PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 09/03/2026 09:03PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 09/03/2026 08:50PM
We are continuing to investigate the issue.
INVESTIGATING
6 days ago - at 09/03/2026 08:50PM
We are investigating a partial outage for our AI service. Our team is currently working to restore the service. This outage affects:
• Global search
• Guided intake
• Invoice extraction
• AI Intake for orders
We apologize for any inconvenience caused.
We will provide another updated in 15 minutes.
Thank you for your understanding.
Latest Procurify outages
Major Outage: AI Intake for orders, Invoice automation, Smart search - about 2 months ago
Partial Outage - Data Freshness - about 2 months ago
AI Services - Slow response times - 3 months ago
Approval routing glitch - 3 months ago
"Create and email PO" functionality - 3 months ago
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