Outage in ProdataKey
Delayed availability of recent events in reporting
Resolved MinorIncident Report
We are currently investigating a delay in the ingestion of events from sites. As a result, events occurring since approximately 6:00 AM Mountain Time may not appear in run reports. Reports covering timeframes prior to this time appear to be unaffected.
Thank you for your patience as we troubleshoot this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/12/2026 10:35PM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/12/2026 09:05PM
All delayed data has been processed and no further delays are being experienced at this time. We will continue to monitor the situation.
IDENTIFIED
about 1 month ago - at 01/12/2026 07:23PM
We have identified the issue causing delays in event reporting. We are currently working on a solution and expect resolution within the next few hours. Thank you for your patience.
INVESTIGATING
about 1 month ago - at 01/12/2026 06:05PM
We are currently investigating a delay in the ingestion of events from sites. As a result, events occurring since approximately 6:00 AM Mountain Time may not appear in run reports. Reports covering timeframes prior to this time appear to be unaffected.
Thank you for your patience as we troubleshoot this issue.
Latest ProdataKey outages
Interruption in cloud to cloud node node communication for some sites - about 1 month ago
Status Update: Reporting Services Unavailable (Maintenance) - about 2 months ago
Temporary delay in events being available for report generation and audit log display - 3 months ago
Investigating Access Control Issues on Select Customer Sites - 8 months ago
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