Outage in ProdataKey

Delayed availability of recent events in reporting

Resolved Minor

January 12, 2026 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a delay in the ingestion of events from sites. As a result, events occurring since approximately 6:00 AM Mountain Time may not appear in run reports. Reports covering timeframes prior to this time appear to be unaffected. Thank you for your patience as we troubleshoot this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/12/2026 10:35PM

This incident has been resolved.

MONITORING 3 months ago - at 01/12/2026 09:05PM

All delayed data has been processed and no further delays are being experienced at this time. We will continue to monitor the situation.

IDENTIFIED 3 months ago - at 01/12/2026 07:23PM

We have identified the issue causing delays in event reporting. We are currently working on a solution and expect resolution within the next few hours. Thank you for your patience.

INVESTIGATING 3 months ago - at 01/12/2026 06:05PM

We are currently investigating a delay in the ingestion of events from sites. As a result, events occurring since approximately 6:00 AM Mountain Time may not appear in run reports. Reports covering timeframes prior to this time appear to be unaffected.

Thank you for your patience as we troubleshoot this issue.

Latest ProdataKey outages

Content of event and credential last scan reports is delayed - about 1 month ago

Interruption in cloud to cloud node node communication for some sites - 3 months ago

Status Update: Reporting Services Unavailable (Maintenance) - 4 months ago

Temporary delay in events being available for report generation and audit log display - 5 months ago

Intermittent Service Disruptions Related to Google Cloud Services - 10 months ago

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