Cloud Node Connectivity Issue

PDK Engineers have identified and fully resolved the issue affecting Cloud Node connectivity and status reporting.

Cloud Nodes should now be operating normally, and System Health status should accurately reflect their connectivity. Physical access at affected sites was not expected to be compromised during this issue, as Cloud Nodes remained in Continuity mode and continued processing access decisions locally.

We appreciate your patience while our teams investigated and resolved this issue.

PDK Engineers have implemented remediation steps for the Cloud Node connectivity issue, and we believe the issue has been resolved.

Cloud Nodes that were previously affected should now be recovering normal connectivity and status reporting. Our teams are continuing to actively monitor system performance to confirm stability.

Physical access at affected sites should not have been compromised during this issue, as Cloud Nodes remained in Continuity mode and continued processing access decisions locally.

Additional updates will be provided if needed.

Some Cloud Nodes may appear Online in System Health but may not be connected. Our investigation remains ongoing, and remediation efforts continue. Physical access should not be impacted while Cloud Nodes remain in Continuity mode.

We are investigating an issue where Systems Health shows a Warning despite Cloud Nodes reporting as online. If a system is unresponsive, a Cloud Node reboot may restore health. Additional info will be posted here and status.pdk.io.

PDK is designed to continue to provide on-site door control in these cases through our Continuity architecture.

If a system is unresponsive, a Cloud Node reboot may restore health.

Our team is actively investigating the cause of this issue. Additional updates will be provided as more information becomes available.