Content of event and credential last scan reports is delayed

Availability of events generated between 2:00 AM and 10:00 MDT on Monday, March 9th has been resolved for many customers and will be fully resolved for all customers by midnight MDT Time on Friday, March 13th, 2026. No event data was lost. If you have any questions, please contact support.

Post-incident evaluations performed by our engineering team indicate that the fixes applied to address the issue are working as expected. However, it was discovered that events created between 2:00 AM and 10:00 AM Mountain Standard Time may not have fully populated for some sites and therefore may be missing from generated reports.

We are working to restore these events and anticipate completion within a few hours. Once complete, rerun reports will contain the restored events.

Our engineering team has identified and resolved the issue that caused delays in event processing. Event processing has now returned to normal, and all delayed events have been fully processed and are now present in reports. Our team is continuing to monitor system messaging rates to ensure the system remains stable.

We appreciate your patience while our team worked to resolve the issue.

Our engineers are currently investigating an issue where events originating from sites (readers, doors, etc.) are being delayed and therefore are not appearing in event reports or Last Scanned Credential reports.

This issue does not affect the Live Events area, and the States page is operating correctly. It also does not affect general access activity or the ability to manage and update your system through PDK.io.

Thank you for your patience while we investigate this issue. We anticipate that once this issue is addressed all delayed events will appear in reports.