Outage in ProdataKey
Interruption in cloud to cloud node node communication for some sites
Resolved MinorIncident Report
We are currently investigating an issue affecting cloud to cloud node communication for a small subset of customer sites. This issue may present as a cloud node appearing offline, even though the node’s network connectivity is functioning normally. Both 1.0 and 2.0 systems are affected.
This issue does not affect local access control operations on site (card or BLE scans). However, management functions and Touch-to-Open capabilities may be impacted on affected systems. Changes made to People, Groups, and other configuration items will be queued and applied once connectivity is restored.
This investigation is ongoing, and we will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/12/2026 10:34PM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/12/2026 09:09PM
The situation which was causing communication issues with some Cloud Nodes has been addressed and all systems should be operating normally at this time. We will continue to monitor the situation.
IDENTIFIED
about 1 month ago - at 01/12/2026 07:25PM
We have identified the issue impeding cloud to cloud node connectivity for some sites. We are currently working on a solution and expect a full resolution within the next few hours. Thank you for your patience.
INVESTIGATING
about 1 month ago - at 01/12/2026 05:54PM
We are currently investigating an issue affecting cloud to cloud node communication for a small subset of customer sites. This issue may present as a cloud node appearing offline, even though the node’s network connectivity is functioning normally. Both 1.0 and 2.0 systems are affected.
This issue does not affect local access control operations on site (card or BLE scans). However, management functions and Touch-to-Open capabilities may be impacted on affected systems. Changes made to People, Groups, and other configuration items will be queued and applied once connectivity is restored.
This investigation is ongoing, and we will provide updates as soon as more information becomes available.
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