Outage in ProdataKey
Temporary delay in events being available for report generation and audit log display
Resolved MinorIncident Report
We are investigating an issue causing a delay in access control events appearing in event reports and in the audit log display within People view. This issue does not affect access control operation or your ability to manage other aspects of your systems.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/06/2025 12:43AM
This issue has been resolved and all data is now available in event reports and the audit log display. Thank you for your patience.
INVESTIGATING
3 months ago - at 11/05/2025 10:29PM
We are investigating an issue causing a delay in access control events appearing in event reports and in the audit log display within People view. This issue does not affect access control operation or your ability to manage other aspects of your systems.
Latest ProdataKey outages
Delayed availability of recent events in reporting - about 1 month ago
Interruption in cloud to cloud node node communication for some sites - about 1 month ago
Status Update: Reporting Services Unavailable (Maintenance) - about 2 months ago
Investigating Access Control Issues on Select Customer Sites - 8 months ago
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