Outage in ProDeal360
Authentication Issues
Resolved Minor
December 12, 2024 - Started about 1 year ago
Official incident page
Official incident page
Incident Report
We are currently noticing issues with password and magic-link based authentication.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 12/13/2024 04:42AM
The issue has been resolved and the service is operating normally.
MONITORING
about 1 year ago - at 12/13/2024 04:21AM
We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.
MONITORING
about 1 year ago - at 12/13/2024 04:02AM
We are continuing to see signs of recovery. We expect full recovery soon.
IDENTIFIED
about 1 year ago - at 12/13/2024 03:45AM
We can confirm the increased error rates for password and magic-link based authentication. Our authentication partner is beginning to see signs of recovery. Customers may continue to receive an error while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly.
INVESTIGATING
about 1 year ago - at 12/13/2024 02:37AM
We are currently noticing issues with password and magic-link based authentication.
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