Outage in ProDeal360

Authentication Issues

Resolved Minor
December 13, 2024 - Started 5 months ago
Official incident page

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Outage Details

We are currently noticing issues with password and magic-link based authentication.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/13/2024 04:42AM

The issue has been resolved and the service is operating normally.

MONITORING 5 months ago - at 12/13/2024 04:21AM

We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.

MONITORING 5 months ago - at 12/13/2024 04:02AM

We are continuing to see signs of recovery. We expect full recovery soon.

IDENTIFIED 5 months ago - at 12/13/2024 03:45AM

We can confirm the increased error rates for password and magic-link based authentication. Our authentication partner is beginning to see signs of recovery. Customers may continue to receive an error while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly.

INVESTIGATING 5 months ago - at 12/13/2024 02:37AM

We are currently noticing issues with password and magic-link based authentication.

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