Outage in ProDeal360

Dataroom Upload Degradation

Resolved Minor
December 15, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

We're experiencing performance degradation for Upload API due to an outage in our upstream provider. We will continue to monitor and work with our partner to resolve the degradation.
Components affected
ProDeal360 Core Application

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/16/2025 03:46AM

This incident has been resolved.

MONITORING 2 days ago - at 12/16/2025 03:15AM

We are continuing to monitor to ensure no regression takes place.

MONITORING 2 days ago - at 12/16/2025 03:10AM

We are seeing full recovery of performance when uploading to a Data Room. We will continue to monitor to ensure no regression takes place.

MONITORING 2 days ago - at 12/16/2025 12:40AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 12/16/2025 12:40AM

Our upstream provider is experiencing degraded performance. This is resulting in Data Room uploads to see longer-then-usual upload processing times, as well as intermittent errors. We are continuing to monitor for further issues.

MONITORING 2 days ago - at 12/15/2025 11:27PM

We are continuing to monitor for further issues. Users may still experience Network Errors when uploading to a Data Room. Those uploads are experiencing increased latency.

MONITORING 2 days ago - at 12/15/2025 10:07PM

Our upstream provider has implemented a fix. We are working through a large queue of uploads and are monitoring the results. New uploads will continue to experience increased latency as we work through the queue.

IDENTIFIED 3 days ago - at 12/15/2025 08:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 12/15/2025 07:06PM

We are continuing to work with our upstream provider to resolve the issue. We will share more information as it becomes available.

INVESTIGATING 3 days ago - at 12/15/2025 06:24PM

We're experiencing performance degradation for Upload API due to an outage in our upstream provider. We will continue to monitor and work with our partner to resolve the degradation.

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