Issue with delta processing

This incident has been fully resolved. All systems are operating normally. We will continue monitoring the infrastructure closely over the coming days to ensure continued stability.

Dear customers,

The cluster has been rebooted into a working state. Delta operations, parallel processing and export2datasource features should function again normally. We are continuing to monitor the restoration process and will debrief this incident later on.

Thanks again for your patience and continued support,
Your Productsup Operations Team

Dear customers,

the issue has been identified, our storage cluster which stores Site Workspaces is currently in a failed state. Due to this, you may encounter workspace errors which can be safely ignored. Delta processing runs and parallel processing may not work at all, while full processing runs will succeed nevertheless.

Our infrastructure team is working to restore the cluster to a full state as soon as possible, and we'll keep you posted if there are any new developments.

Thank you for your understanding,
Your Productsup Tech Operations Team

We are continuing to investigate this issue.

Dear customers,
We are seeing elevated numbers of full processing runs, instead of runs that should process the delta of changed products.
We are currently investigating the issue.

Best regards,
Your Productsup Tech Operations Team