Outage in Productsup
Degraded Network Connectivity
Resolved MinorIncident Report
We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.
No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.
Components affected
Productsup Content Portal Productsup Image Service Productsup FTP Service Productsup Proxy Service Productsup Tracking Service Productsup Stream API Productsup Authentication Service Productsup Retail PX - API Productsup Retail PX - Platform Productsup Retail PX - Open API Productsup Export API Productsup Platform API Productsup Platform Productsup Data Processing Productsup Destination " Server"Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/02/2026 04:54AM
This incident has been resolved.
MONITORING
3 days ago - at 06/01/2026 02:49PM
Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.
IDENTIFIED
3 days ago - at 06/01/2026 02:31PM
We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.
The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.
INVESTIGATING
3 days ago - at 06/01/2026 11:51AM
We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.
No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.
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