Productsup status updated a few minutes ago
Productsup is working normally
This chart shows the number of user-reported issues for Productsup service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Productsup is down. The map shows recent Productsup outages from around the world.
Productsup Outage MapIn the last 90 days, Productsup had 1 incident with a median duration of 1 hour 33 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Productsup status history below. IsDown detects when Productsup is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating an issue affecting our image service. Some users may experience br...
|
Dec 18, 2025 at 02:04 PM UTC
|
about 2 hours |
|
Dear customers,
our platform is currently above load, which may cause the interface to be slower...
|
Sep 24, 2025 at 11:33 AM UTC
|
38 minutes |
|
Dear customers,
We are seeing elevated numbers of full processing runs, instead of runs that shou...
|
Sep 09, 2025 at 11:53 AM UTC
|
about 5 hours |
|
Dear customers,
We're observing longer queues than normal in our processing system.
We’re current...
|
Aug 11, 2025 at 02:20 PM UTC
|
about 4 hours |
|
We’re currently investigating and will have more information shortly. Thank you for your patience.
|
Aug 08, 2025 at 11:14 PM UTC
|
about 15 hours |
|
Following our investigation into the recent network incident, our engineering team has identified...
|
Jun 24, 2025 at 07:41 PM UTC
|
29 minutes |
|
We're currently observing slow response times within the Platform's user interface. Please be awa...
|
Jun 24, 2025 at 03:19 PM UTC
|
about 3 hours |
|
Due to to the unexpected interruption of our network connection between two of our datacenters, s...
|
Jun 05, 2025 at 10:47 PM UTC
|
about 2 hours |
|
Due to an influx of jobs that is higher than usual, a queue has built up in our scheduler system....
|
May 20, 2025 at 04:28 PM UTC
|
about 14 hours |
|
We're investigating an elevated number of errors when uploading data to "Productsup Server".
|
May 12, 2025 at 11:45 AM UTC
|
about 2 hours |
Check if any Productsup component is down. View the current status of 15 services and regions.
| Component | Status |
|---|---|
| Authentication Service | OK |
| Content Portal | OK |
| Data Processing | OK |
| Destination "Productsup Server" | OK |
| Export API | OK |
| FTP Service | OK |
| Image Service | OK |
| Platform API | OK |
| Productsup Platform | OK |
| Proxy Service | OK |
| Retail PX - API | OK |
| Retail PX - Open API | OK |
| Retail PX - Platform | OK |
| Stream API | OK |
| Tracking Service | OK |
IsDown has monitored Productsup continuously since January 2023, tracking this API Services for 3 years. Over that time, we've documented 90 outages and incidents, averaging 2.5 per month. When Productsup goes down, incidents typically resolve within 92 minutes based on historical data.
We monitor Productsup's official status page across 15 components. IsDown interprets Productsup statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Productsup is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Productsup status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Productsup's status page every few minutes, across all 15 components. We combine official status data with user reports to detect when Productsup is down, often before the vendor announces it.
When Productsup status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Productsup official status page for major/minor outages or downtimes. A major outage is when Productsup experiences a critical issue that severely affects one or more services/regions. A minor incident is when Productsup experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Productsup outage, we send you an alert and update your dashboard and status page.
Productsup and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Productsup status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Productsup publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Productsup and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Productsup is just one of 5,421 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Productsup health alongside all your other vendors in a single view.
Get notified when Productsup is down. Filter by severity to skip noise.
Route Productsup outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Productsup service status with your team or customers on a branded page.
Looking for Productsup outage alerts like Downdetector? IsDown monitors Productsup's official status page for verified incident data, not just user reports. Know exactly when Productsup is down, which components are affected, and when service health is restored. Here's why official Productsup status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Productsup status page monitoring. Know when Productsup is down with real time incident details. | ||
| Monitor 5,420+ services including Productsup in a single dashboard. | ||
| Instant Productsup outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Productsup official status plus user reports for early outage detection. | ||
| Maintenance feed for Productsup | ||
| Granular alerts filtering by Productsup components and regions. |
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Productsup isn't down. You can check Productsup status and incident details on the top of the page. IsDown continuously monitors Productsup official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Productsup is currently operational. You can check Productsup status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Productsup being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Productsup official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Productsup last outage was on December 18, 2025 with the title "Image service"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Productsup and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Productsup is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Productsup's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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