Delays in data processing

Processing times have been back to normal since Monday, 19 October, at about 17:00 CEST. We have monitored the platform since then and confirmed that imports, exports and runs are completing at their usual speed, including during peak hours.

Between 13 and 19 October, a significant increase in the volume of data being processed on our platform used up our processing capacity. As a result, runs took longer than usual and some were delayed, especially at peak times. Once the source of the additional volume was identified, it was paused, and processing capacity returned to normal.

To detect this kind of capacity pressure earlier, we have added new monitoring of processing load and queue build-up.

We apologize for the inconvenience. If you still see unexpected delays on your sites, please contact our Support team.

We are still seeing elevated load on our data processing infrastructure. Imports, exports and runs continue to complete, but run times are longer than usual, especially during peak hours. Our load has stayed at this level since 13 October. The increase is linked to a significant growth in the volume of data being processed on the platform.

Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected.

We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.

Since 13 October, we have seen elevated load on our data processing infrastructure. Some customers may see longer run times, and runs may be delayed, especially during peak hours. Imports, exports and runs still complete, but they take longer than usual.

Our engineering team is actively investigating and working to restore normal processing times. No data is lost.

We will post another update by 20:00 CEST, or sooner if anything changes. We apologize for the inconvenience.