Outage in Prontoforms

Document generation failures

Resolved Major
March 12, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing an increased number of errors when generating documents. The issue has been identified, and we are actively applying a fix
Components affected
Prontoforms Document Generation
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2025 12:53AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/12/2025 09:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/12/2025 08:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/12/2025 08:15PM

We are experiencing an increased number of errors when generating documents. The issue has been identified, and we are actively applying a fix

Latest Prontoforms outages

Processing Delays - about 2 months ago
Submission Processing Delays - about 1 year ago

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