Outage in Prontoforms

SSO Login Service Disruption

Resolved Major
May 19, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.
Components affected
Prontoforms Mobile App Communications Prontoforms Admin Console

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/19/2025 05:00PM

This incident has been resolved.

MONITORING 5 months ago - at 05/19/2025 03:42PM

Our systems are reporting SSO login functionality has been restored. We will continue monitoring.

IDENTIFIED 5 months ago - at 05/19/2025 03:32PM

A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

INVESTIGATING 5 months ago - at 05/19/2025 03:32PM

A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

Latest Prontoforms outages

Issue with our upstream provider - 11 days ago
Slow System Response Times - 28 days ago
Slow System Response Times - 29 days ago
Increased Errors - about 1 month ago
Submission Processing Issue identified - 2 months ago

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