Outage in Proofpoint Security Awareness

Reporting is experiencing delays in the US region.

Resolved Minor

November 09, 2024 - Started about 1 year ago - Lasted 6 days
Official incident page

Incident Report

The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.

Components affected

Proofpoint Security Awareness Training Platform - U.S. Proofpoint Security Awareness Simulated Phishing - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - U.S.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/15/2024 05:08PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 11/14/2024 06:14PM

We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects Phishing Export Only Reports. Training Enrollments Reports, CISO Dashboard and the Results API (excluding Phishing endpoints) are now up-to-date.

IDENTIFIED about 1 year ago - at 11/12/2024 07:38PM

We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects All Export Only Reports, Training Enrollments Reports, CISO Dashboard and the Results API.

IDENTIFIED about 1 year ago - at 11/09/2024 08:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 11/09/2024 05:59PM

The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.

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