Outage in Proofpoint Security Awareness

Reporting is experiencing delays in the US region.

Resolved Minor
November 09, 2024 - Started 11 months ago - Lasted 6 days
Official incident page

Incident Report

The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.
Components affected
Proofpoint Security Awareness Training Platform - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - U.S. Proofpoint Security Awareness Simulated Phishing - U.S.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/15/2024 05:08PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 11/14/2024 06:14PM

We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects Phishing Export Only Reports. Training Enrollments Reports, CISO Dashboard and the Results API (excluding Phishing endpoints) are now up-to-date.

IDENTIFIED 11 months ago - at 11/12/2024 07:38PM

We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects All Export Only Reports, Training Enrollments Reports, CISO Dashboard and the Results API.

IDENTIFIED 11 months ago - at 11/09/2024 08:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 11/09/2024 05:59PM

The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.

Latest Proofpoint Security Awareness outages

Training Modules Missing Scores in Reports - 12 days ago
Report Suspicious / PhishAlarm - 3 months ago
Content - Global Library - 4 months ago
Training Reports Data - 4 months ago
Simulated Phishing Errors - 6 months ago

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