Outage in Proofpoint Security Awareness
US Phishing Simulations are intermittently inaccessible
Resolved MinorIncident Report
Summary AI Generated
Proofpoint Security Awareness experienced an issue where customers received "Cannot load page" errors when accessing the Phishing Simulation Tool in ZenGuide, affecting the US Simulated Phishing component. The incident lasted 23.6 hours and was resolved after implementing a fix and monitoring period.
We’re currently investigating an issue causing customers to receive a “Cannot load page” error when accessing the Phishing Simulation Tool in ZenGuide. Our team is investigating the issue.
Components affected
Proofpoint Security Awareness Simulated Phishing - U.S.Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 05/27/2026 04:17PM
This incident has been resolved.
MONITORING
11 days ago - at 05/27/2026 02:16AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 05/26/2026 04:45PM
We’re currently investigating an issue causing customers to receive a “Cannot load page” error when accessing the Phishing Simulation Tool in ZenGuide. Our team is investigating the issue.
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