Report Suspicious - Disconnect from Threat Intelligence

Summary AI Generated

**Proofpoint Security Awareness – Report Suspicious / CTR Threat Intelligence Disconnection** From approximately August 8–21, 2026 (lasting ~245 hours), US-based customers using Cloud Threat Response (CTR) lost connectivity to threat intelligence, resulting in missing Analyzer report results and no Threat Response Objects (TROs) being generated during the outage window. A fix was implemented on August 11, restoring normal processing for new submissions, though a backlog of affected emails from August 8–11 required reprocessing—causing an influx of TRO emails for impacted customers upon recovery. The incident was fully resolved on August 21 at 8:00 AM Eastern, with all reported emails confirmed as having been actioned per configured settings.