Outage in ProPay

ProPay Canada Direct Issues with Refunds and Credit Card Settlements

Resolved Minor
September 10, 2025 - Started 8 days ago - Lasted about 8 hours
Official incident page

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Outage Details

An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented.
Components affected
ProPay Credit Card and ACH Processing
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/10/2025 11:32PM

Missed Canadian refunds have been processed as well now. We are resolving this incident.

MONITORING 8 days ago - at 09/10/2025 07:48PM

A fix has been implemented for the credit card transactions and we are monitoring the behavior of the processing of the settlement transactions.
We are still working on some additional steps that are required to address processing the refunds.

IDENTIFIED 8 days ago - at 09/10/2025 04:03PM

An issue has been identified impacting ProPay Canada Direct credit card and refund transactions.
Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts.
This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed.
Our teams are working to implement a fix to address this issue and restore service.
Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected.
We will provide additional updates once the changes are implemented.

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