Outage in ProPay

ProPay System Processing Issue

Resolved Minor
October 15, 2025 - Started 8 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 10/15/2025 08:04PM

This incident has been resolved.

MONITORING 8 days ago - at 10/15/2025 06:58PM

Between 12:00pm and 12:30pm Mountain Time, some transactions timed out due to connectivity issues.
Our teams have identified and mitigated the issue, are monitoring for additional issues, and are researching the primary cause.

INVESTIGATING 8 days ago - at 10/15/2025 06:49PM

Updating Impact

INVESTIGATING 8 days ago - at 10/15/2025 06:45PM

We are aware of an issue that is preventing some transactions from being processed.
Our teams are working to resolve the issue as quickly as possible.

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