Outage in ProPay

System Processing Issue - Payment Facilitation via Heartland/Portico transaction latency

Resolved Minor

November 10, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations. Our teams are working to resolve the issue as quickly as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/10/2025 07:55PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 11/10/2025 07:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/10/2025 05:18PM

The issue impacts Visa transactions and was largely mitigated, but teams have observed some residual impact and are continuing to work to fully restore service.

IDENTIFIED 3 months ago - at 11/10/2025 04:44PM

Teams have implemented a fix to restore service and are monitoring the outcomes.

INVESTIGATING 3 months ago - at 11/10/2025 04:23PM

We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations.
Our teams are working to resolve the issue as quickly as possible.

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