Outage in ProPay
System Processing Issue - Payment Facilitation via Heartland/Portico transaction latency
Resolved MinorIncident Report
We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations.
Our teams are working to resolve the issue as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/10/2025 07:55PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 11/10/2025 07:08PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 11/10/2025 05:18PM
The issue impacts Visa transactions and was largely mitigated, but teams have observed some residual impact and are continuing to work to fully restore service.
IDENTIFIED
1 day ago - at 11/10/2025 04:44PM
Teams have implemented a fix to restore service and are monitoring the outcomes.
INVESTIGATING
1 day ago - at 11/10/2025 04:23PM
We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations.
Our teams are working to resolve the issue as quickly as possible.
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ProPay Reports Issue - about 1 month ago
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