Outage in ProPay
Gross Billing Reports - Partly Delayed
Resolved MinorIncident Report
We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts.
We are working on correcting the issue and generating the missing reports.
Components affected
ProPay Credit Card and ACH ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/07/2026 04:38PM
We have regenerated the known missing files that were still pending and this issue is now resolved.
Please contact our teams if there are any missing Gross Billing reports for specific merchants.
MONITORING
4 months ago - at 01/07/2026 12:24AM
We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.
IDENTIFIED
4 months ago - at 01/06/2026 09:01PM
We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts.
We are working on correcting the issue and generating the missing reports.
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