AMEX Processing and AMEX Account Requirements Update

We will be reaching out to the impacted accounts directly and if they need additional information to reach out to their account contacts.

Quick Update: We have rebuilt the file that goes out to AMEX on a daily basis. We are hoping that the file is accepted tonight, so any account that has been recently updated and contains all of the required AMEX fields will board as expected on the Amex side. We will keep you updated and we apologize for the inconvenience.

Quick Update: We have no further updates at this time to share with you. Remediation is underway and next steps will be communicated further from our SPM team.

Quick Update: We are waiting for an update from Amex. They opened a case with their development team. We will update you as soon as we hear back.

“Our next update will be shared no later than 6:00 PM CT. We will communicate sooner if any new developments arise.”

Quick Update: "We are seeing continued declines with American Express and continue to work with AMEX on remediation. We will update this status page as we have more information."

Update: The fix has been implemented now, and we are continuing to monitor the situation with this update.

Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.

Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.

The ProPay Development Team has been working with AMEX and has identified the errors which have been preventing accounts from boarding on the AMEX side.

A fix is being implemented today to address and correct this.

Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.

Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.

Update: We are working closely with AMEX and our Development team is investigating why the accounts are not boarding on the AMEX side. That is the reason why the AMEX transactions are declining. This issue is due to new logic that rolled out on the AMEX side. We will keep you updated and we apologize for the inconvenience.

Update: We are working closely with AMEX and our Development team is investigating why the accounts are not boarding on the AMEX side. That is the reason why the AMEX transactions are declining. This issue is due to new logic that rolled out on the AMEX side. We will keep you updated and we apologize for the inconvenience.

Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons:

*Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express.

Before changes made on May 28 AMEX allowed merchants transactions to process without registration.

*After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will start receiving declines on transactions.

Existing merchants: Any merchant that did not get boarded with American Express will start receiving declines on transactions.

AMEX current issues:

Compliance was working on a project to identify accounts who processed AMEX transactions that did not meet the new AMEX data requirements.

In essence, we made changes to accounts and inadvertently changed the data on incorrect accounts by accident, in an effort to get the accounts in compliance for AMEX. The data has since been corrected.

Below fields need to be added via TT 42, for any account that is not able to process AMEX transactions:

Required AMEX fields:

Account ID
Business Legal Name
Doing Business As (DBA) Name
Business Address
Business email address (cannot contain any special characters, except for "@")
Business City
Region
Business Postal Code
Business Country Code
Currency Code
Merchant Category Code (MCC)
Authorized Signer First Name
Authorized Signer Last Name
Authorized Signer Country Code
business Phone number
Fed TAX ID or SS#

Any account that does not meet these new requirements, will see that their processing has been disabled by AMEX.