Outage in ProPay

ProPay Website Login Issue

Resolved Major

November 03, 2026 - Started 5 days ago - Lasted about 9 hours
Official incident page

Incident Report

Our teams are aware of an issue with epay.propay.com not sending the code to allow you to login to our website. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.

Components affected

ProPay Websites, Mobile, and Card Readers

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 11/04/2026 01:47AM

The fix was successful. The issue is now closed.

IDENTIFIED 5 days ago - at 11/03/2026 06:06PM

We have identified a fix for this issue, and we will be applying that fix at 18:00 MT this evening. All services may be down for a few minutes (we anticipate less than 5m in totality) while this fix is applied.

IDENTIFIED 5 days ago - at 11/03/2026 05:08PM

We have identified what is blocking the code from being sent, and are working on a resolution to address that blocker.

We will provide additional updates as more information is available.

IDENTIFIED 5 days ago - at 11/03/2026 05:07PM

Our teams are aware of an issue with epay.propay.com not sending the code to allow you to login to our website.

We are working to identify and address it as soon as possible.

We will provide updates as additional information is available.

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