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Outage in Prophix

Intermittent access issues and slow logins affecting some customers

Resolved Minor
November 09, 2019 - Started over 6 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating slow login and intermittent access issues to Prophix Cloud that are affecting some customers in US and Canada regions

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Latest Updates ( sorted recent to last )
RESOLVED over 6 years ago - at 11/10/2019 12:52AM

This incident has been resolved.

MONITORING over 6 years ago - at 11/09/2019 07:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 6 years ago - at 11/09/2019 07:03PM

We have identified the issues affecting some customer tenants and have applied corrective actions. A small number of customers may continue to be affected by slower than average logins. We will continue to monitor and update.

INVESTIGATING over 6 years ago - at 11/09/2019 05:55PM

We are currently investigating slow login and intermittent access issues to Prophix Cloud that are affecting some customers in US and Canada regions

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