Proton Drive Reachability Issue (Belgium)

This incident is fully resolved now. The Belgian authorities had erroneously blocked the Proton Drive domain due to an implementation error while attempting to block a specific URL.

As soon as we identified the issue, our team engaged with the relevant authorities, including Belgian CERT and the Federal Police, to clarify the error. Through constructive dialogue, we demonstrated that the block should have been limited to the specific URL in question, not our entire service.

As a result, access to Proton Drive was fully restored over the weekend. We also worked with the authorities to help implement corrected procedures, ensuring that any future enforcement actions target only specific content, not entire domains.

This incident highlights the importance of precise implementation when authorities need to take action against specific content. We're proud to have played a role in improving safeguards going forward to protect the privacy and access rights of our users. We appreciate the professionalism shown by Belgian authorities in working with us to resolve this matter quickly and appropriately.

We are currently investigating a reachability issue affecting Proton Drive in Belgium, specifically when using Telnet or Proximus internet service providers. Our engineering teams are actively working to identify the root cause and are in contact with both ISPs to resolve the issue as quickly as possible.
In the meantime, access to Proton Drive can be restored by using Proton VPN. All other Proton services remain fully operational and unaffected.
We will provide further updates as more information becomes available. Thank you for your patience and understanding.