Outage in Pulsant

Pulsant Phone System Fault

Resolved Major

July 06, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Pulsant has identified an ongoing phone fault, where audio both incoming and outgoing is failing. A Major Incident has been raised and our 3rd party vendor engaged and investigating a workaround. At present please raise all cases via the Pulsant Portal - https://portal.pulsant.com/

Components affected

Pulsant AWS

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/06/2024 06:12PM

This incident is now resolved. Pulsant phone lines are fully operational.

INVESTIGATING over 1 year ago - at 07/06/2024 04:34PM

Pulsant has identified an ongoing phone fault, where audio both incoming and outgoing is failing. A Major Incident has been raised and our 3rd party vendor engaged and investigating a workaround.

At present please raise all cases via the Pulsant Portal - https://portal.pulsant.com/

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