Virgin Media Outage

This incident has been resolved.

Vodafone have completed splicing, and all alarms have cleared.

Please retest the service and contact Pulsant Support if issues are still being experienced.

Virgin Media have advised Vodafone engineers have located both ends of the network and are currently tracing the route to identify the exact location of the fault. Once the break has been located, Vodafone field engineers will provide an estimated time for repair.

Pulsant would like to thank you for your patience and understanding whilst we await further updates.

Pulsant have received a further update from Virgin Media, advising Vodafone engineers have arrived on site and are currently assessing the extent of the fibre damage.

Further updates to follow

Thank you for your patience whilst work continues to resolve the outage.

Virgin Media have advised that a Vodafone change has resulted in the outage currently being experienced. The two providers are liaising with each other to work towards a fix.

Further updates to follow

Pulsant is aware of a Virgin Media outage affecting some client circuits.

They have advised that their engineers are currently investigating and have identified a fibre break in the Bracknell area.

Further updates are expected at approximately 14:30.