Virgin Media Outage Hayes-London Area

Virgin Media carried out the emergency change during the scheduled window. IMM Card 1 was reseated and successfully brought back online at 00:08, remaining stable throughout the one-hour monitoring period.

As no signs of instability were observed, Virgin Media determined that a card replacement was not required.

Virgin Media has confirmed service restoration.

Should you continue to experience issues with your Virgin Media circuit, please contact Pulsant Support for further assistance.

Virgin Media have advised Emergency change work will be undertaken to reseat/replace a line card.

Clients may experience a loss of service during this work.

Planned Work Start (Local UK): 22/04/2026 00:01
Planned Work End (Local UK): 22/04/2026 06:00

If you have any queries regarding this work please contact Pulsant support.

Virgin Media have dispatched an engineer to complete physical checks to the impacted location.

Further updates to follow when they become available.

Please contact Pulsant support if you are experiencing any service impact.

Pulsant is aware of a Virgin Media outage potentially affecting client circuits in the Hayes-London Area.

They have advised that their engineers are currently investigating.

Further updates are expected at approximately 16:30.